Returns & Refunds

At Toyam RO, your satisfaction is our priority. That’s why we offer a 30-day hassle-free return policy on all our countertop water purifiers.

🕒 Return Window

We accept returns within 30 days of delivery.

✅ Eligibility

• Product must be in original condition

• Include all accessories, packaging, and manuals

• Proof of purchase is required

🔄 Exchanges

If your item arrives damaged or defective, we’ll replace it at no extra cost. Email us within 7 days of delivery with photos of the issue.

🚚 Return Shipping

• Defective/Damaged Orders: We cover return shipping.

• Other Returns (e.g. change of mind): You cover the shipping.

💳 Refund Timeline

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return.

📧 Start a Return

Email us at [your email] with your order number and reason for return. We’ll take care of the rest.